We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Set "before appt" time to 1 hour before but it isnt working..?
it's giving 30 minute breaks for some services and 70 minute breaks for others.
each service has a 10 minute buffer after.
Hello PiiggyBank
Thank you for your purchase.
Can you please provide me the front-end page, so I can see this behavior?
If you add 1-hour-long buffer time before the appointment, and your appointment lasts for 10 minutes, the first appointment will start 1 hour after your employee's working hours start.
So, if your employee works from 09:00 - 17:00, the first time slot will be from 10:00 - 10:10. Now, the reason why you may see 10:40 offered as the next available appointment would be if you set the Default Time slot step to be 30 minutes, and you've disabled "Use service duration for booking a time slot". Otherwise, the next available appointment should be at 11:10.
Please check this and let me know.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
The settings were indeed correct. Another major issue I ran into is that your system doesnt allow me to add an employee to more than one location at once.
Unfortunately, I had to discontinue use and return to "square appointments" where it does allow this and they also allow taking a card on file to charge just in case on cancelation. aka "no show protection"
Thank you for your assistance though
Cheers
I'm sorry to hear you won't be using Amelia anymore, but I can understand.
Stay safe
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables