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I would like to have the Zoom link appear in the customer's calendar invite, not just notification emails.
Hello Karyn,
Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.
For any information about appointments in Amelia, you want to have in your Google calendar (Zoom links as well), you need to add placeholders to the fields Event Title and Event Description which you will find in Amelia -> Settings -> Integrations -> Google calendar settings. You can find all the placeholders that you can use when you click on </>Show Email Placeholders on the Amelia -> Notifications page, by clicking on the placeholder in the list you copy it and then you can paste that placeholder to the above mentioned fields in Amelia Settings.
If you have any further questions or concerns feel free to ask.