We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2586501
Amelia email and notifications
Closed

Comments

  • Michael started the conversation

    Hello I would like to know why it is saying error when I try to send a test email from Amelia to myself. I am currently using woocommerce as my form of payment on the Amelia site does that mean that clients won't get emails directly from Amelia and woo commerce will take over because I really do like the feature of being able to notify my clients of them having an appointment and the whole birthday reminder message and also the sms notifications I do not want it to all go to waste simply because I'm using woo commerce as my payment method.

  •  2,576
    Aleksandar replied

    Hello Michael

    Thank you for your purchase.

    Using WooCommerce as a payment option will not cause any issues with mailing, and Amelia's email templates will still be sent even if you're using WooCommerce.

    Issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 

    2. Your website has PHP version less than 7 

    3. The credentials are not correct 

    4. There's something else blocking the notifications from being sent.

    5. If you're using Gmail, make sure you've enabled "Allow less secure apps" in your Google Account.

    Please check these points, and let me know if you were able to resolve the issue. 

    If you're not able to resolve the issue, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here, just make sure to enable the PRIVATE response, as the ticket is public.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  •   Michael replied privately
  •   Aleksandar replied privately
  •  1
    Michael replied

    hello there I am still getting test email can’t be sent and there is still an error I’m not sure how you were able to do this please could you just explain again or what I’m doing wrong ! I’ve done the google allow more apps thing but still test email cannot be sent for some reason .

  •  2,576
    Aleksandar replied

    Hi again Michael

    Well I got it to work by using my personal email credentials. So, the issue is related to your credentials or Google Account permissions.

    When I use my Gmail account, the email was sent successfully. Please double-check if you're using the correct email and password, and if you are verify "Allow less secure apps" is enabled once again.

    There's really nothing more to it than correct credentials.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables