I have recently launched my Amelia booking system on the website, and customers are booking on very easily and its great. However, if a customer books onto the wrong session/books onto it twice by accident, is there a way i can move that specific customer from a group appointment onto a different appointment? I know you can move it if it is just a single person appointment.
If you can't, i realise i can remove them from that appointment and add them on manually to a different appointment. In this instance, they have already paid, would they receive a refund or would the payment stay in my paypal, and by adding them onto a new appointment (it says they need to pay) but we would already have the payment?
There isn't a possibility to change/disable appointments in Amelia with its current built-in features, it is possible to customers by default and if they can access the panel or the back-end of WP they will be able to cancel their appointments.
With regard to refunds, I am afraid there is no option to automatically refund customers from Amelia with the plugin's current built-in features, unfortunately.
You need to do the refunds in PayPal/Stripe for the cancelled appointments manually.
Hi There,
I have recently launched my Amelia booking system on the website, and customers are booking on very easily and its great. However, if a customer books onto the wrong session/books onto it twice by accident, is there a way i can move that specific customer from a group appointment onto a different appointment? I know you can move it if it is just a single person appointment.
If you can't, i realise i can remove them from that appointment and add them on manually to a different appointment. In this instance, they have already paid, would they receive a refund or would the payment stay in my paypal, and by adding them onto a new appointment (it says they need to pay) but we would already have the payment?
Thanks,
Bobbie
Hi Bobbie,
Thank you for your message.
There isn't a possibility to change/disable appointments in Amelia with its current built-in features, it is possible to customers by default and if they can access the panel or the back-end of WP they will be able to cancel their appointments.
With regard to refunds, I am afraid there is no option to automatically refund customers from Amelia with the plugin's current built-in features, unfortunately.
You need to do the refunds in PayPal/Stripe for the cancelled appointments manually.