We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Since the latest upgrade, pre-filter specified on a column of data linked to an excel file is no longer functioning. The filter shows the predefined string but does not filter the data either on the backend or frontend. If I re-enter the filter string on the front end it filters, but not from the admin area. I have been doing this for years to filter information form this excel file on page load.
I tried to recreate a new wpdatatable from scratch referencing an excel file and pre-filtering a column still does not work. Please help, this is an essential function we have been using for years.
Hello Russ
Thank you for your purchase
We haven't had complaints like this, and I can't replicate the issue locally.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for responding. This site is an internal site run behind my firewalls for internal employee use. Is there a way we can have a Zoom, Webex, Teams type meeting that I can screen share with you and show you?
Russ
Hey Russ.
No need, actually. Turns out there is a bug on our end.
Sorry for the inconvenience.
Please access ../wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.columnFilter.js and on line 184 you will find this:
input.on('input',function (e) { inputSearch(this.value, e.keyCode); });Please replace it with this:
input.on('keyup input',function (e) { inputSearch(this.value, e.keyCode); });After that, go to wpDataTables settings/Custom JS and CSS and disable "Use minified wpDataTables Javascript", and after that it should work fine.
Our developers will resolve this for our next update.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables