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  Public Ticket #2583152
Slow short code loading times
Closed

Comments

  • EZlocal started the conversation

    The plugin takes over 10 seconds to load. Reading through your tickets I can see that many customers have experienced the same issue. Please advise.

  • [deleted] replied

    Hello EZlocal,

    Thank you for your purchase. 

    We had some loading issue in one of the previous versions of Amelia, but that was fixed in the update afterwards. This was in connection to loading times in the back-end. So, if you are referring to the back-end, please make sure that you have the latest version of Amelia, version 2.9.2

    When it comes to loading times for a website in general - this is mostly determined by:

    • Server performance
    • The amount of data on the page
    • Hosting
    • Internet
    • Local machine performance
    • Delayed requests

    Amelia works with admin ajax calls that require response from the server,  and there isn't anything that could be changed regarding this in Amelia, unfortunately. I visited your website, and run it through GTMetrix, and as I can see there, Amelia needs couple of seconds to be loaded https://gtmetrix.com/reports/enchantedskye.com/DdCMbqH4