We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The issue used to be solved with this ticket https://tmsplugins.ticksy.com//ticket/2348862, but it re-appeared.
I installed the amelia plugin about two weeks ago and since then I'm facing the issue, that no email with access link is sent from the customer panel.
I made an update just now to v 2.9.2, but the issue remains with no e-mail sent.
When I check on the helperService.php it looks like this (line 132):
public function getCustomerCabinetUrl($email, $type, $dateStartString, $dateEndString)
Changing it to the following suggested solution makes no difference:
public function getCustomerCabinetUrl($email, $type, $dateStartString = null, $dateEndString = null)
Hello Adrian,
Thank you for your purchase.
The issue in that ticket was fixed and resolved some time ago, so this is coming from something else.
Could you please explain me the issue in more details? Have you setup the front-end customer panel following the instructions? Have you added a placeholder for the customer panel link to the email notifications ? Do customers get the email with the customer panel link when they book an appointment? And when they click on the link does it work properly?