We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2581195
Help with settings
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Comments

  • Stian started the conversation
    October 26, 2020 at 10:28am

    Hello,

    I recently bought Amelia with a life subscription and have configured the plugins quite well. Still, I have some questions:

    1. I offer 10 different services and only one is linked to a specific location. Nevertheless, all services appear at the same location when ordering. Why?
    2. How can I configure the setting so that the customer can mark the birthday in their order?
    3. How do I change the language of the plugin?

    I have found and understood a lot through your website, but I can`t figure out these points.

    Sincerely
    Stian Andreassen

  • [deleted] replied
    October 26, 2020 at 5:17pm

    Hello Stian Andreassen, 

    Thank you for your purchase. 

    1. This is because the employee assigned to all of these services is connected to this location. In Amelia, services are assigned to employees, and employees are connected to locations, it isn't possible to connect services directly to locations.

    2. There isn't a possibility to ask for customers' birthdays in the booking process (for the option that is already there for customers in the back-end). You can ask customers to provide this information using Custom fields, but this won't be connected to the actual birthday field in the Customers modal on the Amelia _> Customers page. They can add their birthday in the Customer panel. 

    3. The language applied to Amelia is the one you choose in your WordPress General Settings. If there is such translation in Amelia it will show that language , if there isn't English will be used.