The 60 min appointments should only start at 8, 9 ,10 .. o'clock.
The 30 min appointments should start at 8, 8:30, 9, 9:30.. o'clock.
You should be able to book a 30min appointment at 8:00 to 8:30 and then two 15 min appointments from 8:30 to 8:45 and 8:45 to 9:00.
With your suggestion I could only say that 30 min appointments have a 30 min buffer and 15 min appointments a 45 min buffer and than set all timeslots to 1 hour
I have discussed your query with my colleagues and here are some clarifications:
If only one employee is assigned to all these services, they will interfere with each other.
For example, if someone books a 15-minute appointment at 10:30, no other appointments will be available for booking until 10:45, but at 10:45 all three appointments will be available for booking.
So, to achieve this, I would advise creating dummy employees that are going to be assigned to each service, and then create custom Work Hours for all those employees.
First, in Amelia's General settings, set the default time slot step to be 15 minutes, and enable "Use service duration for booking a time slot". Then, proceed with employees and services.
So, Employee 1 would work on the 15-minute-long service from 08:00, and available appointments will be offered at 08:00, 08:15; 08:30; 08:45, and so on. Since only this service is assigned to this employee, no other service would interfere in his availability and mess up the working hours.
Employee 2 would work on the 30-minute-long service from 08:00 and employee 3 would work on 1-hour-long service.
If this is actually one person (one employee) working on all 3 services, my advice would be to configure Google Calendar, and link all 3 employees to the same calendar. In Amelia Settings/Integrations/Google calendar, enable "Remove Google Calendar busy events", and increase "Maximum number of events returned", so when one dummy employee is working on an appointment, that time will not be available for booking for all 3 employees, without messing up their working schedule.
Hello,
I create a website for my Client that has 15, 30 and 60min appointments.
Now my Client would like the 60min appointments to start at the full hour only,
likewise 30min appointments at full hour and halve hour only.
Is there a default option for this? Sadly google could not help me.
Greetings,
Michael
Hello Michael,
Thank you for getting in touch.
If I understood you correctly, you can control this via buffer time options (please see more details about services setup here):
Hello Den,
Sorry my english is not the best.
The 60 min appointments should only start at 8, 9 ,10 .. o'clock.
The 30 min appointments should start at 8, 8:30, 9, 9:30.. o'clock.
You should be able to book a 30min appointment at 8:00 to 8:30 and then two 15 min appointments from 8:30 to 8:45 and 8:45 to 9:00.
With your suggestion I could only say that 30 min appointments have a 30 min buffer and 15 min appointments a 45 min buffer and than set all timeslots to 1 hour
Greetings,
Michael
Hi Michael,
Your English is good, I need to check whether it's possible with my team and get back to you.
HI Michael,
I have discussed your query with my colleagues and here are some clarifications:
If only one employee is assigned to all these services, they will interfere with each other.
For example, if someone books a 15-minute appointment at 10:30, no other appointments will be available for booking until 10:45, but at 10:45 all three appointments will be available for booking.
So, to achieve this, I would advise creating dummy employees that are going to be assigned to each service, and then create custom Work Hours for all those employees.
First, in Amelia's General settings, set the default time slot step to be 15 minutes, and enable "Use service duration for booking a time slot". Then, proceed with employees and services.
So, Employee 1 would work on the 15-minute-long service from 08:00, and available appointments will be offered at 08:00, 08:15; 08:30; 08:45, and so on. Since only this service is assigned to this employee, no other service would interfere in his availability and mess up the working hours.
Employee 2 would work on the 30-minute-long service from 08:00 and employee 3 would work on 1-hour-long service.
If this is actually one person (one employee) working on all 3 services, my advice would be to configure Google Calendar, and link all 3 employees to the same calendar. In Amelia Settings/Integrations/Google calendar, enable "Remove Google Calendar busy events", and increase "Maximum number of events returned", so when one dummy employee is working on an appointment, that time will not be available for booking for all 3 employees, without messing up their working schedule.
Hi Dan,
Thanks for your detailed reply. I'll look into it but please note this down as a feature request ;)
Thanks for your support, you can mark this as closed.
Greetings
Michael