We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I manage my client's barber website with Amelia booking. I just realized that when I log in the back end as the administrator of the wordpress, I could not see the appointment and service information on Amelia backend. How can I see them?
Hello ken sato ,
It can be that , if you tested booking or accessed the front-pend panels while logged in to the WordPress back-end as an admin, another role was added to your user - customer or employee - so you have now mixed permissions in Amelia. You can create a new WP user with admin role and login in with it and see if then you will be able to create an employee. If this is true, then you need to re-create your WP user or access your database, the wp_amelia_users table (it can have another prefix rather than wp_ depending on the database) and edit your user - delete any additional roles, leaving only the admin one.
Let me know if this helped.
Ok, I made a test customer account with email address of admin user. I deleted the test customer account and now I can see all the appointment information. thanks
Glad to see that the issue is gone, thank you for letting us know.
You are welcome.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.