We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Alexander,
I try to install the plugin-in on an other domain name as the chosen subscription allows me. Unfortunately, I can't find it in the installed plugins even though it is installed after Woocommerce. Could you tell me if there is a particular procedure? Can the Amelia plugin be restricted if we try to integrate it into an Astra + Astra starter theme?
Thx for your support,
Kamal
Hello Kamal,
Please check the installing instructions for Amelia here.
If you followed the steps - downloaded Amelia and uploaded it to your website by following the above instructions you should have the Amelia plugin on the Plugins page, and activate it properly.
Please note that our plugin has a size of around 10 MB so if you are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
Let me know if this helped.