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Hello,
From my customer portal I am not able to cancel or reschedule an appointment. I can see the button and reschediuling is activated on the settings page but the button is light grey and not clickable.
Thanks for the help,
Gustavo
Hello Gustavo,
Please check what is the time period you set for the option Minimum time required before canceling/rescheduling: it is set for all service in Amelia -> Settings -> General, and per service in each Service modal under the Settings tab on the Amelia -> Services page.
Also, please check if you have set your City timezone in your WordPress General Settings, as this timezone setting applies to Amelia as well, so there isn't a mismatch in the times on the front and in the back (if you haven't set your timezone there).
Let me know if this helped.
Thanks Marija,
It works like a charm!
You are welcome, Gustavo.
Glad to see that, thank you for letting me know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.