We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2579903
Cancel and reschedule
Closed

Comments

  • Gustavo started the conversation
    October 24, 2020 at 1:09pm

    Hello, 


    From my customer portal I am not able to cancel or reschedule an appointment. I can see the button and reschediuling is activated on the settings page but the button is light grey and not clickable. 


    Thanks for the help,


    Gustavo

  • [deleted] replied
    October 26, 2020 at 10:56am

    Hello Gustavo, 

    Please check what is the time period you set for the option Minimum time required before canceling/rescheduling:  it is set for all service in Amelia -> Settings -> General, and per service in each Service modal under the Settings tab on the Amelia -> Services page. 

    Also, please check if you have set your City timezone in your WordPress General Settings, as this timezone setting applies to Amelia as well, so there isn't a mismatch in the times on the front and in the back (if you haven't set your timezone there).

    Let me know if this helped.


  • Gustavo replied
    October 26, 2020 at 10:03pm

    Thanks Marija, 

    It works like a charm!

  • [deleted] replied
    October 27, 2020 at 9:00am

    You are welcome, Gustavo. 

    Glad to see that, thank you for letting me know.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.