We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Synchronizing with Google Calendar is working for appointments, but not for events... The appointments made in Amelia are visible in Google Calendar (also when I change the appointment the rescheduled appoint this directly visible).
When I add (or change) event, then there is nothing visible. What is going wrong?
Regards
Marcel Janssen
Hello Marcel Janssen,
Synchronization for Google calendar in Amelia works for Services only, it doesn't work for Events, unfortunately. So, this is why you can't see any Event from Amelia in your Google calendar.
If you have any further questions feel free to ask.
Hello Marija,
Mmmm... Sounds an bit strange because that's also an appointment and the Google Calendar should be blocked for that event if an employee is added.
Can you tell if this is a feature which wil be implemented soon? I really want to have this opportunity.
Regards
Hello Marcel,
There is a note about this on the Google sync instructions page. Events is a feature that was implemented in Amelia way later than Services, so it doesn't have the same options/features as services, unfortunately. We do have a plan to implement new features for events in each update, and the Google sync is there as well, but for now it isn't planned, so unfortunately, we can't say for sure if and when the Google sync for Events could be implemented and released.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.