We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2578055
Time in ical-enry
Closed

Comments

  • Richard started the conversation
    October 22, 2020 at 2:28pm

    Where/how can I change the time setting from GMT to CET.

    It is confusing when the entry says 9:00 in the time message 7:00 - 8:30 GMT. 

  • [deleted] replied
    October 22, 2020 at 11:14pm

    Hi Richard,

    Thank you for your message.

    You can change it via WP General Settings:

    6592184517.png


  • Richard replied
    October 23, 2020 at 10:21am

    Hi Den,

    the entry within settings has been set to Berlin, which is correct for me, see first attachment.

    But when you look into the entry at the calendar it shows the time for GMT, this should also be CET (Berlin).

    Richard


  • [deleted] replied
    October 23, 2020 at 9:47pm

    Hello Richard,

    Can you please try to set is as CET instead of Berlin and see if it works.

  • Richard replied
    October 25, 2020 at 4:30pm

    Hello Den,

    in my setting I have only the option to set a country name or UCT.

    I have changed the setting to UCT+1, but also here the entry is not correct, see the attachment.

    Best regards

    Richard


  • [deleted] replied
    October 26, 2020 at 4:20pm

    Hi Richard,

    Thank you for your message.

    Let me clarify this with my tech team and get back to you.

  • [deleted] replied
    October 27, 2020 at 4:03pm

    Hi Richard,

    My colleague just added  "description" and "metaData" into wp_options/amelia_settings.

    This will not be applied to previous appointments and events, but only for future ones. Can you please test it, it should work fine.

  • Richard replied
    October 28, 2020 at 11:23am

    Hi Den,

    can you tell me where to find the the file wp_options/amelia_settings.

    I checked my whole site set-up but could not find such a file.

    Kind regards

    Richard


  • [deleted] replied
    October 29, 2020 at 4:37pm

    Hi Richard,

    Please, ignore my previous response.

    Can you please revert working hours in WordPress general settings back to Berlin.

    Also, please take a look at your calendar settings, because having CET instead of GMT is not something that can be set in Amelia, as this may cause that time difference issue.