We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2577158
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Comments

  •  2
    Marcel Janssen started the conversation
    October 21, 2020 at 6:32pm

    Hello,

    I have two employees and one location. So when a client makes an appointment the employee will be scheduled/blocked and is not available. Of course that's correct. But at the same time the other employee is still available (on that specific time) and can be booked. That's not correct because the location is not available.

    So there has to be a connection between availability of the location and the employee. When a location is booked at a specific time it must not be available for another appointment. How do I do that?

    Thanks in advance!

    Regards

    Marcel Janssen

  • [deleted] replied
    October 21, 2020 at 10:10pm

    Hi Marcel,

    Thanks for your message and detailed explanation.

    I need to clarify this with my team and will be in touch later tomorrow.

  • [deleted] replied
    October 22, 2020 at 8:58am

    Hi Michael,

    Thanks for your patience.

    Unfortunately, Amelia doesn't have such feature at the moment. It is planned to be added in the future. If you need both employees to be blocked once one employee has an appointment booked, you need to connect both employees to the same Google Calendar, and also enable "Remove Google Calendar Busy Slots" from Amelia Settings/Integrations/Google Calendar.

    Please, let me know if you have any further questions.