We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2575466
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Comments

  •  2
    P.A. Shelton started the conversation
    October 20, 2020 at 12:20pm

    Is it possible to add more fields during the registration for an event? I would like to know more than just their name, email and phone number.

  • [deleted] replied
    October 20, 2020 at 3:10pm

    Hi P.A. Shelton,

    Thank you for your inquiry.

    We have custom fields option with which you can add more fields to the booking form and choose whether those fields will be mandatory or not. The info from those fields goes to the attendees list under each attendee. More about our custom fields and how you can add them you can read here.

    Best regards.

  •  2
    P.A. Shelton replied
    October 22, 2020 at 10:54am

    Thank you for the information. I hadn't found that tab yet.

    Is it possible to change the standard fields as well?

  • [deleted] replied
    October 22, 2020 at 11:42am

    Hi P.A. Shelton,

    Custom fields are place on our Customize page as second tab in the upper left corner of the page. As for the standard fields you can choose whether email and phone fields will be mandatory or not in our General Settings, but first and last name cannot be changed and those four fields cannot be reordered at the moment. We plan to work on more customize options in the future and allow reordering of those fields as well but for now there isn't any option to do this.

    Best regards.