Hi Harold,

Thank you for your interest in our plugin.

Charging for the appointment can be during the booking or totally on-site when a customer comes to the appointment. As for the canceling, if you charge total amount during the booking through PayPal or Stripe or you use integration with WooCommerce and use some third party payment method then you would need to manually refund the money through the payment gateway that you have used.

Best regards.

Hi Harold,

Sorry, my mistake.

We have front-end customers panel that you can add to the front-end page via a shortcode. You can choose wether customers will get access through unique link that you place via a placeholder in the notification or they will need to setup their password via that link and access with password from that point. Once customer access front-end customers panel he can see his appointments and cancel and reschedule button for each (cancel is allowed by default and rescheduling action you can enable/disable in the Roles Settings on the Settings page). Customer cannot edit appointment, he can just change date and time by rescheduling.

Beside this customers can also access the WordPress back-end panel if you give Amelia customer user role to them, but in that case they will also see limited pages (only Appointments and Calendar page).

Best regards.