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  Public Ticket #2573090
Plugin malfunction causing critical error on site
Closed

Comments

  • JACOB N MOHS started the conversation

    Critical error on one(important) page of website with a table displaying data from a spreadsheet using the WPDatatables plugin. All plugins are up to date. We have verified the error is caused by the WPdatatables plugin.  This is the page

    https://intervalfundtracker.com/data/active-interval-funds/

    Not only is the page not working for visitors, but I am also unable to edit the page in worpdress(I also get a critical error).  Additionally, if I try to edit the table on this page using WPDatables, I get the same error.

    I've attached 2 screenshots. "WPDatatables Critical Error" is what visitors see on the page.  "WP DataTables Critical Error 2" is what I see when I try to edit the table that appears on this page. 

    Note WP Datatables appears to be working on other pages of the website, with Manual Tables.  This one page with the problem is the only page where the table that is supposed to be displayed is created by uploading an excel spreadsheet. 

    Please advise how we can fix this as soon as possible.  I submitted a private ticket earlier this week but did not receive a response. 


    Here is the text of the error:

    Notice: Undefined index: in /nas/content/live/infundtracker/wp-content/plugins/wpdatatables/source/class.wpdatatable.php on line 1132

    Fatal error: Uncaught Error: Call to a member function setFilterType() on bool in /nas/content/live/infundtracker/wp-content/plugins/wpdatatables/source/class.wpdatatable.php:3127 Stack trace: #0 /nas/content/live/infundtracker/wp-content/plugins/wpdatatables/source/class.wpdatatable.php(3104): WPDataTable->prepareRenderingRules(Array) #1 /nas/content/live/infundtracker/wp-content/plugins/wpdatatables/controllers/wdt_functions.php(603): WPDataTable->fillFromData(Object(stdClass), Array) #2 /nas/content/live/infundtracker/wp-includes/shortcodes.php(343): wdtWpDataTableShortcodeHandler(Array, '', 'wpdatatable') #3 [internal function]: do_shortcode_tag(Array) #4 /nas/content/live/infundtracker/wp-includes/shortcodes.php(218): preg_replace_callback('/\[(\[?)(wpdata...', 'do_shortcode_ta...', ' <p>This page i...') #5 /nas/content/live/infundtracker/wp-includes/class-wp-hook.php(287): do_shortcode(' <p>This page i...') #6 /nas/content/live/infundtracker/wp-includes/plugin.php(206): WP_Hook->apply_filters(' <p>This page i.. in /nas/content/live/infundtracker/wp-content/plugins/wpdatatables/source/class.wpdatatable.php on line 3127

    There has been a critical error on your website.



  • JACOB N MOHS replied

    I submitted this ticket last week and still have not received a response. Are you still providing support for WPDatatables or not? As this ticket indicates, this product is no longer functional for tables made from spreadsheets.  Please fix this or provide me a refund as soon as possible.  

  •  472
    Isidora replied

    Hi JACOB,

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    We notice that you open two tickets with same issue, and we already answer you on the previous one, so I will close this one.

    Thank you for understanding.



    Kind Regards, 

    Isidora Markovic

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