We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2572150
Cannot Save a Created Table
Closed

Comments

  • Paul Jameson started the conversation
    October 16, 2020 at 2:27pm

    I have always had weird quirks in saving a table name, where I had to back out to the list, click the newly created table and then re-enter the table name to save. Now, I cannot save the name at all or any table changes like adjusting column position. I'll attach examples.


  •  472
    Isidora replied
    October 19, 2020 at 10:02am

    Hi Paul,
    Thank you for your purchase.

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.


    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables

  •   Paul Jameson replied privately
  •   Isidora replied privately
  • Paul Jameson replied
    October 21, 2020 at 1:28am

    You're magic man!!!  I updated from Code Canyon 1.1.5 to 1.3 and you're right. It is saving now.


    Thank you!

  •  472
    Isidora replied
    October 21, 2020 at 5:27am

    Hi Paul,

    You are welcome.

    If you have any other issue or question please open new ticket, and we help you out.

    I’d like to ask you a favor. Would you mind taking a few minutes to write a review for us, please on this link? 

    Our free version is the only place where we can have proof for our hard work; your comments are beneficial for others to know what to expect when they’re looking for our plugin.

    Thank you in advance. It means a lot to us, and I am looking forward to reading your comment.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables