We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I'm not able to update the Master Detail Addon (my current version of the addon is still 1.1.1).
Normally I update my wpDataTables plugin via FTP, so downloading the new file from codecanyon.net and uploading everything in wp-content (my current version of the plugin is 3.1)
I entered the purchase code in settings - activation (as the photo in attachment) but when i click "update now" in the plugin section nothing work ('Update failed: No plugin specified.')
Can you help me please? thanks kind regards
Hi Massimo,
Thank you for your purchase.
Can you please try to update over Updates of WordPress?
Also, you are able to update manually by downloading add-on from our store https://store.tms-plugins.com/login
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables