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Hi there, can anyone tell me how to accept multiple appointments for the same time slot? For example, I have a daily course that lasts the whole day and I have capacity for 25 people to book a space on this. But the appointments only accept 1 booking and then that day becomes full and unbookable. I have changed the capacity of the service to 25, so I don't know why this can't be done. I only have 1 employee (me). Thanks.
Hello Kevin,
The number of customers that can book one time slto with one employee is configured by the min and max capacity set for the service. If you set the max capacity to 25, please check if the option Allow booking below minimum capacity: in Amelia -> Settings -> Appointments is enabled. If this option is disabled when the min is set that time slot will be closed for booking for other customers. You can read more about the appointments settings here.
Let me know if this helped!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.