We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there, can anyone tell me how to accept multiple appointments for the same time slot? For example, I have a daily course that lasts the whole day and I have capacity for 25 people to book a space on this. But the appointments only accept 1 booking and then that day becomes full and unbookable. I have changed the capacity of the service to 25, so I don't know why this can't be done. I only have 1 employee (me). Thanks.
Hello Kevin,
The number of customers that can book one time slto with one employee is configured by the min and max capacity set for the service. If you set the max capacity to 25, please check if the option Allow booking below minimum capacity: in Amelia -> Settings -> Appointments is enabled. If this option is disabled when the min is set that time slot will be closed for booking for other customers. You can read more about the appointments settings here.
Let me know if this helped!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.