We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, trying to connect to Separate DB connection using digitalocean MySQL DB but i keep getting the following error:
"wpDataTables could not connect to mysql server. mysql said: There was a problem with your SQL connection - The server requested authentication method unknown to the client"
i suspect that it's related to setting within DO sslmode = REQUIRED
Hi Yaron,
Thank you for your purchase.
We didn't face such issue so far, but we found that users from DigitalOcean have same issue and here is one of the solutions that you can try.
https://stackoverflow.com/questions/52364415/php-with-mysql-8-0-error-the-server-requested-authentication-method-unknown-to
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Thanks Milan, it's DB Cluster not sure if i can change these settings but, moved to RDS.
Hi Yaron,
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
You are welcome.
If you have any other issue or question please open a new ticket, and we will help you out.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables