We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
We have reordered the optional fields and in the form they come out well placed but in the orders generated by woocomerce the order is not right.
The Attachment is the woocomerce email with the order. The fields are numbered (except 2 which is the first one shown) and you can clearly see the problem
Best regards
Hello,
Thank you for getting in touch.
I will clarify this issue with the team and get back to you later this week.
Hello
CSV export also leaves custom fields unordered.
It seems to only sort them in the form display
Best regards
Hello there.
You are correct, reordering of custom fields applies to the front-end view.
Fields are stored in the database, so both CSV export and WooCommerce look at those for the sorting logic. I suppose the way you see them is the order in which they were added.
I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
Kind Regards,
Aleksandar Vuković
[email protected]
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