We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
With Daylight Savings Time change upcoming, Amelia is not taking into consideration the change. My hours for one period are 7:30 - 10:00 but on the days after DST change it shows 6:30 - 9. I need this fixed because my schedule is getting messed up with my clients.
Thanks!
Scott.
Hi Scott,
Your issue is linked to your time settings which is currently linked to UTC format. Can you please change this format to the city and this should resolve your issue.
Ahh problem fixed. Much appreciate it.
Thanks for the update Scott.