Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.
Yes you can use hooks like beforeConfirmedBooking that will be triggered when your customers confirm booking. You can set that redirect URL that you need like on this script(we use https://www.google.com as example, but you will replace this with your own URL)
3 - the link isn't possible for the back-end cancellations, the link works only when customers cancel their appointments on a button/link they get in their email notification
4 - You need to create a cron for reminder emails.
This depends of your server you will need to have separate settings on your hosting provide (cPanel for settings this up)
Scheduled notifications require a bit of additional configuration with your server cron scheduler. The command that has to be added can be found on the “Notifications” page when notification that requires scheduling is active. You can recognize these notifications by the clock icon next to the notification name. Copy command and paste it in the cron file. The command looks like this:
You can see the more detailed tutorial how to set up cron at this link.
If you are not familiar with this you can use plugin WP Crontrol for creating cronjob.
In the Tools -> Cron Events admin panel,
click on the “Add PHP Cron Event” tab underneath the cron event table.
In the form that appears, enter the schedule and next run time in the boxes. The event schedule is how often your event will be executed. In the “PHP code” area, enter the PHP code that should be run when your cron event is executed. Please insert this:
You don’t need to provide the PHP opening tag (<?php).
Please replace "https://yourwebsite.com" with your real web address.
If you don’t see a good interval, then add one in the Settings -> Cron Schedules admin panel or click on link "Manage Cron Schedules". You will find example how you can make custom interval inserting:
Interval name
Interval(in seconds)
Display name
and click "Add Cron Schedules" and it will be added.
When you made custom interval you need to go back to Tools -> Cron Events admin panel and click on the “Add PHP Cron Event” tab underneath the cron event table where you will insert that custom interval and all other field that are described above. After clicking on "Add PHP Cron Event" it will be added on Event table and you are done.
If you have any confusion about this feel free to ask us, and we will help you.
5 - You can hide this with CSS. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.
6 - As in the point, 3 the link is only if customers cancel their appointment from the email notification they get (from the approved appointment notification) . So, could you tell if you have done this and you weren't taken to the page/url you provided.
i have another question in another topic can i ask it
when customer in different timezone want to make an appointment .the appointments doesn't appear in his timezone and that make him confused could i know why this problem appear
after make reservation using woocommerce for payment the customer not redirect for thank you page
2-customer doesn't have ability to cancel or reschdule their appointment.i have opened this setting but it appear an error couldn't change
3-when rescdule or cancel appointment from back end email for cancellation not send and not redirect for the page that i put their lank
4-remider emails not send for both customer & employee
5- i wanna hidden to edit zoom user at employee panel i wanna hidden and make it fixed and no changee at employee panel
6- iahve set sucessfully cancell .fefused cancel page and still didn't appear for customer when their appointment is cancelled
Hello,
Thank you for your message.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.
i wanna a response why that issue happened .I wanna to resolve that my self
reminder mails not sent for both
i wanna response on that point
i wanna hidden to edit zoom user at employee panel i wanna hidden and make it fixed and no change at employee panel
if there's abality to lock for employee to edit some personal field from employee panel
Hello,
Sorry for the delayed response.
Yes you can use hooks like beforeConfirmedBooking that will be triggered when your customers confirm booking. You can set that redirect URL that you need like on this script(we use https://www.google.com as example, but you will replace this with your own URL)
<script> window.beforeConfirmedBooking = function() { window.location.href = "https://www.google.com"; }; </script>Please insert this script on page where you insert Amelia shortcode.
sorry for my excuse but i don't understand what you send
this's my questions
2-customer doesn't have ability to cancel or reschdule their appointment.i have opened this setting but it appear an error couldn't change
3-when rescdule or cancel appointment from back end email for cancellation not send and not redirect for the page that i put their link
4-remider emails not send for both customer & employee
5- i wanna hidden to edit zoom user at employee panel i wanna hidden and make it fixed and no changee at employee panel
6- i have set successfully cancel page and still didn't appear for customer when their appointment is cancelled
Hello,
I'll clarify this with my tech team and get back to you early next week.
Hello,
Thank you for your patience.
2 - Can you please elaborate on the issue?
3 - the link isn't possible for the back-end cancellations, the link works only when customers cancel their appointments on a button/link they get in their email notification
4 - You need to create a cron for reminder emails.
This depends of your server you will need to have separate settings on your hosting provide (cPanel for settings this up)
Scheduled notifications require a bit of additional configuration with your server cron scheduler. The command that has to be added can be found on the “Notifications” page when notification that requires scheduling is active. You can recognize these notifications by the clock icon next to the notification name. Copy command and paste it in the cron file. The command looks like this:
*/15 * * * * https://yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send
You can see the more detailed tutorial how to set up cron at this link.
If you are not familiar with this you can use plugin WP Crontrol for creating cronjob.
In the Tools -> Cron Events admin panel,
click on the “Add PHP Cron Event” tab underneath the cron event table.
In the form that appears, enter the schedule and next run time in the boxes. The event schedule is how often your event will be executed. In the “PHP code” area, enter the PHP code that should be run when your cron event is executed. Please insert this:
file_get_contents("https://yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send");You don’t need to provide the PHP opening tag (<?php).
Please replace "https://yourwebsite.com" with your real web address.
If you don’t see a good interval, then add one in the Settings -> Cron Schedules admin panel or click on link "Manage Cron Schedules". You will find example how you can make custom interval inserting:
and click "Add Cron Schedules" and it will be added.
When you made custom interval you need to go back to Tools -> Cron Events admin panel and click on the “Add PHP Cron Event” tab underneath the cron event table where you will insert that custom interval and all other field that are described above. After clicking on "Add PHP Cron Event" it will be added on Event table and you are done.
If you have any confusion about this feel free to ask us, and we will help you.
5 - You can hide this with CSS. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here because this ticket is private and nobody can see it except us.
6 - As in the point, 3 the link is only if customers cancel their appointment from the email notification they get (from the approved appointment notification) . So, could you tell if you have done this and you weren't taken to the page/url you provided.
that's great thank you for your response i wiil make that
but i wanna ask about something i don't need to set interval for this event it will be provided from time of an appointment, right?
Hello,
I am afraid events and appointments are different in essence, so you need to specify the date and time for an event.
okay great
thank you for your effort
i have another question in another topic can i ask it
when customer in different timezone want to make an appointment .the appointments doesn't appear in his timezone and that make him confused could i know why this problem appear
Hello,
You need to enable the following option to avoid this: