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  Public Ticket #2567720
Upgrade error
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  •  1
    Brian Pike started the conversation

    Upgrading the Amelia plugin crashes my site and the plugin does not work.

    Version 2.9.1 | By TMS | View details

    This plugin failed to load properly and is paused during recovery mode.

    See attached error code

  • [deleted] replied

    Hello Brian Pike,

    Per the error you sent it seems like you don't have PHP 'iconv' extension, so please install it -  you can ask your hosting provider about this , and ask them to add this extension to your website. 

    In the error, the plugin Wordfence is mentioned as well, maybe there is some conflict with that plugin, so you can try deactivation it and activating Amelia then, but in any case you should install the PHP iconv extension first.