We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey Guys
While opening the dashboard, its showing some welcome thing like HELLO SOME NAME( Attached the screenshot). How to change that name?
For everyone, its showing the same name.
Hello DREAMCRAFT,
The name shown is saved in Amelia database for the logged in WP user, maybe you booked an appointment for this customer while logged in to WP or tested the bookings so it was saved then.
At the moment, the only way to change that would be in your database (via PHPMyAdmin or any other database administration tool). So, please go to your database and find the wp_amelia_users table.
Please note that “wp_” is the default database prefix, but it is possible that you have a different one. So you’re looking for the table “your_prefix_amelia_users”.
When you open that table, find the name that is displayed in the dashboard, click on “Edit” in that row, and simply change the details there.
Let me know if this helped!