We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I've had issues with the plugin when our bookings went live for a popular session. It wouldn't let anyone book on at one point and it keeps asking customers to wait.
Any help would be really appreciated, as this created a lot of extra work!
Best wishes,
Andre
Hello Andre
Thank you for your purchase.
You're having issues with the "Plugins" folder permissions on your website.
If your PHP version is good, then your plugins folder doesn't have necessary permissions, so Amelia's CSS folder cannot be created.
That's the code you should run to allow needed permissions on your website. Then, restart apache, and deactivate/activate Amelia again.
If you don't know how to do that, please reach out to your hosting provider.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
I've been in touch with my web host and they've said they're not sure what to do with this code.
Apologies, my knowledge of PHP is a bit limited.
Can you tell me exactly where I need to enter this code?
Best wishes,
Andre
Hi Andre,
Aleksandar is out of the office, so I will try to help out.
I asked one of our developers to check this out and it seems to be it is a caching issue.
Please try excluding these scripts
/wp-content/plugins/amelia-plugin/public/css/frontend/vendor.css
/wp-content/uploads/amelia/css/amelia-booking.[HASH].css
from the caching plugin that you use on your website. The plugin probably has an option to exclude/ignore some scripts.
Let me know if this solved the problem!
Hi Marija,
I think I've sorted the problem and I've ran some it a few times with test cards from Stripe for payment.
We use Swift performance for our website and I think it overrides everything.
So I've added a rule within the backend to allow all AJAX requests and requests from the frontend.
Hopefully that sounds like the right approach!
Thanks for your help :)
Best wishes,
Andre
Hi Andre,
Glad to see you managed to find the cause of the issue, and that you were able to find a solution for it. Yes, that should help, as Amelia works with ajax calls.
You are welcome.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.