I've had issues with the plugin when our bookings went live for a popular session. It wouldn't let anyone book on at one point and it keeps asking customers to wait.
Any help would be really appreciated, as this created a lot of extra work!
Glad to see you managed to find the cause of the issue, and that you were able to find a solution for it. Yes, that should help, as Amelia works with ajax calls.
You are welcome.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hi,
I've had issues with the plugin when our bookings went live for a popular session. It wouldn't let anyone book on at one point and it keeps asking customers to wait.
Any help would be really appreciated, as this created a lot of extra work!
Best wishes,
Andre
Hello Andre
Thank you for your purchase.
You're having issues with the "Plugins" folder permissions on your website.
If your PHP version is good, then your plugins folder doesn't have necessary permissions, so Amelia's CSS folder cannot be created.
That's the code you should run to allow needed permissions on your website. Then, restart apache, and deactivate/activate Amelia again.
If you don't know how to do that, please reach out to your hosting provider.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Aleksandar,
I've been in touch with my web host and they've said they're not sure what to do with this code.
Apologies, my knowledge of PHP is a bit limited.
Can you tell me exactly where I need to enter this code?
Best wishes,
Andre
Hi Andre,
Aleksandar is out of the office, so I will try to help out.
I asked one of our developers to check this out and it seems to be it is a caching issue.
Please try excluding these scripts
/wp-content/plugins/amelia-plugin/public/css/frontend/vendor.css
/wp-content/uploads/amelia/css/amelia-booking.[HASH].css
from the caching plugin that you use on your website. The plugin probably has an option to exclude/ignore some scripts.
Let me know if this solved the problem!
Hi Marija,
I think I've sorted the problem and I've ran some it a few times with test cards from Stripe for payment.
We use Swift performance for our website and I think it overrides everything.
So I've added a rule within the backend to allow all AJAX requests and requests from the frontend.
Hopefully that sounds like the right approach!
Thanks for your help :)
Best wishes,
Andre
Hi Andre,
Glad to see you managed to find the cause of the issue, and that you were able to find a solution for it. Yes, that should help, as Amelia works with ajax calls.
You are welcome.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.