We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi.
Hope you are keeping fine.
Can you please guide me how to see the log of transactions during creating and editing an appointment.
We need to know the name of employee / customer who has rescheduled or cancelled an existing appointment as we have an issue and disciplinary actions have to be taken.
Thank you.
Roshan
Hello Roshan
I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.
There is no data stored about who changed the appointment and when. If you don't want your employees to be able to reschedule their appointments, you can disable that in Amelia Settings/Roles settings/Employee.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
We kindly request you to please include this feature in the coming release.
Earlier our receptionist was maintaining a record of all such changes in appointments. Now, with Amelia, we are unable to monitor such updates.
Amelia has being used since December 2019 and now we cannot disable the feature that "our employees to be able to reschedule their appointments, you can disable that in Amelia Settings/Roles settings/Employee".
We would be grateful if you could provide a log trail for all such transaction.
Thank you
Hello Roshan
I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
I'm not sure what you mean by your other comment, though. If you go to Amelia Settings/Roles settings/Employee you will see this:
So, for your employees to be able to change their appointments, you would need to enable "Manage their appointments". If you want them to configure their working hours, enable "Configure their schedule". If you want them to configure services they're assigned to, enable "Configure their services".
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables