We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2564684
Slow scroll with mouse wheel
Closed

Comments

  • Admin Democratest started the conversation
    October 9, 2020 at 8:50am

    Hello

    The scrolling of the mouse wheel on the pages where we have Amelia Bookings inserted is slow.

    Maybe it's because our appointments are every 5 minutes?

    Do you have a solution?

    Best regards


  • [deleted] replied
    October 9, 2020 at 10:55am

    Hello,

    Thank you for your message.

    Unfortunately, there is some conflict with the theme Divi, if you have it, the slow scrolling issue comes up. (If you don't have Divi, please try out the script on your pages and see if it helps for your theme as well.)

    There are two solutions to this. Add this script: 

    <script>
 var links = document.getElementsByTagName('a');
 for (var i = 0; i < links.length; i++) {
   if (links[i].href.includes('#')) {
     links[i].classList.add('et_smooth_scroll_disabled');
   }
 }
 document.querySelector('body').classList.remove('et_smooth_scroll');
</script>

    to the pages where you have your Amelia shortcode. Or disable Smooth scrolling in Divi theme options. 

    Let me know if this helped!

    If you have any further questions or concerns feel free to ask. 

  • Admin Democratest replied
    October 9, 2020 at 11:59am

    Hello

    We are using the same theme as in your demos "Bridge" by themeforest.

    I have checked the Qode Options and Smooth Scrolling is enabled. 

    I don't see how to disable the smooth scrolling of Quode only on pages with Amelia.

    Is there a way or script?

    Best regards.

  • [deleted] replied
    October 12, 2020 at 9:13pm

    Please, can you add this custom CSS on the page where Amelia is loaded:

    html {
  scroll-behavior: inherit;
}

    Please see the video attached.

      video-2020-10-05_09.14.19.mkv