We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
if i use the
[ameliacustomerpanel events=1] shortcode in a page, i get nothing appear - just a rolling hourglass.
if i strip this back to just
[ameliacustomerpanel] then i get a 'there are no results' message, even when i expect results.
any ideas what might be going wrong?
An update - I think it might not work for me because my status is Admin - does the Customer Frontend only work for Amelia Customers? If so, is there a way I can access my customer panel to test the system?
Another update - after a bit of fiddling around I got it to work. its great.
I think I've been having trouble with the shortcodes because I've been copying and pasting them from the FAQ (https://wpamelia.com/faq/) where they are in bold. does this have an effect on their function? My method that works is to paste the shortcode into a text editor and remove all the formatting before copying that and pasting it into WP.
another update: now the frontend isn't working for me. i just get a spinning hourglass. i've also had a report from a customer that only some of the events she had booked were showing up in her Customer Panel.
is there any way that i (as admin) can access a customer's frontend customer panel to check it?
Hello John
Sorry for the late response.
Administrators have access to everything, so that wouldn't stop you from viewing the customer panel. Also, different font styling doesn't affect shortcodes, so them being in bold shouldn't have anything to do with this.
For the booking form to load, you need to add an Employee, create a Category and a Service, and assign the employee to that service. This is the most common reason for this kind of issues.
You can check the customer panel of a customer you've created, but you cannot log into your customer's customer panel if that was the question.
Can you please show me what issues you're having at the moment, and then provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue? We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Thanks for your response. I'm using the plugin only for events, not for appointments or services. I don't know if this has an effect on the Customer Panel displaying correctly.
Customers are managing to book tickets for events, but they are not seeing all of them in their Customer Panel.
I will sort out a temporary login for you to check it out
now there is a new development - my Frontend Customer Panel is showing i have a ticket for ALL upcoming events, although i don't have anything booked.