We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I can't submit a ticket as it is past the one year since I bought Amelie. It is very hard to contact Amelia therefore to get any issue resolved.
Amelia seems to be causing a lot of problems on our site. It was difficult to get set up initially and I had a lot of back and forth with the devleopers.
Now it is causing a SSL problem - due to one image associated with Amelia. If we deactivate email, the problem resolves.
We're also finding that Amelia is making our pages really slow to load (13.8 seconds). If we deactivate this goes to 6.8 seconds.
I'd like to keep using Amelia but I'm not sure if we can resolve these issues without Amelia's assistance, but I can't get hold of them.
Hello,
Please go to wp-content/plugins/ameliabooking/ameliabooking.php and delete this line:
set_site_transient('update_plugins', null);From line 359.
Then delete cache from your website and browser, and let me know if that fixes the issue.