As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I can't submit a ticket as it is past the one year since I bought Amelie. It is very hard to contact Amelia therefore to get any issue resolved.
Amelia seems to be causing a lot of problems on our site. It was difficult to get set up initially and I had a lot of back and forth with the devleopers.
Now it is causing a SSL problem - due to one image associated with Amelia. If we deactivate email, the problem resolves.
We're also finding that Amelia is making our pages really slow to load (13.8 seconds). If we deactivate this goes to 6.8 seconds.
I'd like to keep using Amelia but I'm not sure if we can resolve these issues without Amelia's assistance, but I can't get hold of them.
Hello,
Please go to wp-content/plugins/ameliabooking/ameliabooking.php and delete this line:
set_site_transient('update_plugins', null);From line 359.
Then delete cache from your website and browser, and let me know if that fixes the issue.