It's come to our attention that potential clients who try to book, using a Safari browser on phone or desktop:
- don't receive any notification emails and
- their appointment is not shown on our Google Calendar.
The appointment does appear on:
- the on-website Amelia Calendar
- and when Google Chrome is used to make the booking
Can you please help me investigate why that is? We're running Google Ads for this business and wonder now how many people have tried to book but neither they, nor us, didn't get notification!
It may be a database issue, as we recently updated the Google Calendar integration.
I've checked the database table amelia_providers_to_google_Calendar. There is just one employee, and one line/User ID and one access token. That seems fine, also since Google Chrome bookings work well.
I've followed the Google Calendar integration instructions to a T. I have also solved an issue I had with the Redirect URI. I am comfortable with editing tables so please let me know where I can look to find this issue.
I'm also very happy to give you access to investigate for me. Thank you.
Are others also having issues with Safari browser bookings? I would recommend we all check this!
This is something we haven't encountered before, so Den escalated the ticket to me. I haven't faced an issue like this in the past, but I can confirm that when I book an appointment from Chrome:
Email arrives just fine:
But when I try from Safari, it says Booking successful, but email never arrives.
I tried booking with a different last name:
But as you can see, it's not allowing me to since you have the option to check names for existing email in Roles settings/Customer, so I booked both of these appointments as TEST Chrome.
I don't have a way of testing if both appointments were added to your Google Calendar, so I'm leaving both appointments on your website so you can check that, and let me know.
Since we can't replicate the issue on our website, and no one reported this until now, it's probably related to some other plugin you have installed, or the theme you're using. Maybe some security on your website, or on your server? I can't say, honestly. Please update the plugin to v 2.9.2 (released earlier today), and test again.
If the issue is not resolved, can you please clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files which you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Note that this is a public ticket, so make sure to enable the PRIVATE response.
Hello,
It's come to our attention that potential clients who try to book, using a Safari browser on phone or desktop:
- don't receive any notification emails and
- their appointment is not shown on our Google Calendar.
The appointment does appear on:
- the on-website Amelia Calendar
- and when Google Chrome is used to make the booking
Can you please help me investigate why that is? We're running Google Ads for this business and wonder now how many people have tried to book but neither they, nor us, didn't get notification!
It may be a database issue, as we recently updated the Google Calendar integration.
I've checked the database table amelia_providers_to_google_Calendar. There is just one employee, and one line/User ID and one access token. That seems fine, also since Google Chrome bookings work well.
I've followed the Google Calendar integration instructions to a T. I have also solved an issue I had with the Redirect URI. I am comfortable with editing tables so please let me know where I can look to find this issue.
I'm also very happy to give you access to investigate for me. Thank you.
Are others also having issues with Safari browser bookings? I would recommend we all check this!
Hello,
Can you please give me a time that you will be able to help me? This ticket is 5 days old.
Thank you
Hello Cynthia
This is something we haven't encountered before, so Den escalated the ticket to me. I haven't faced an issue like this in the past, but I can confirm that when I book an appointment from Chrome:
Email arrives just fine:
But when I try from Safari, it says Booking successful, but email never arrives.
I tried booking with a different last name:
But as you can see, it's not allowing me to since you have the option to check names for existing email in Roles settings/Customer, so I booked both of these appointments as TEST Chrome.
I don't have a way of testing if both appointments were added to your Google Calendar, so I'm leaving both appointments on your website so you can check that, and let me know.
Since we can't replicate the issue on our website, and no one reported this until now, it's probably related to some other plugin you have installed, or the theme you're using. Maybe some security on your website, or on your server? I can't say, honestly. Please update the plugin to v 2.9.2 (released earlier today), and test again.
If the issue is not resolved, can you please clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files which you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Note that this is a public ticket, so make sure to enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
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