We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2562542
Amelia Customer Panel - WooCommerce My Account Integration
Closed

Comments

  • Tim started the conversation
    October 7, 2020 at 12:11pm

    Hi Amelia support, 

    I am trying to integrate Amelia Customer Panel into our existing WooCommerce My Account page as we want a single place our customers can see all their purchases, delivery status, change their details, and view their upcoming appointments & events.

    When I add the shortcode [ameliacustomerpanel] to the WooCommerce My Account page, I get a login prompt even though the Wordpress user is logged in.  When I disable the login requirement under Settings > Roles > Customer, I get another prompt asking for an email.

    Is there any way to just show the customer panel without having a secondary login or email prompt?  Ideally we want it to be integrated into the standard WooCommerce/WordPress user account.

    As we are using WooCommerce to process the payments for Amelia, customers have to create an WC/WP account at checkout so all customers will have an account.


    Many thanks,


    Tim

  • Tim replied
    October 7, 2020 at 12:21pm

    ok I think I have solved this.  I was logged in as admin and didn't have the Amelia Customer role which was causing the prompt to come up instead of the customer panel

  • [deleted] replied
    October 10, 2020 at 5:17pm

    Hi Tim, Thanks for the update.

    Please, let us know if you have any questions.