We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
See previous ticket for pdf and list of actions taken. No reply so far...I deleted the zip file because it wouldn't upload to WPress. I get a denied error on the second download try. Please advise, I am out of town and need to be able to get this functioning by Oct. 10 or I will need to request a refund.
Hello Mary
The only other ticket I see is this:
https://tmsplugins.ticksy.com/ticket/2559448/
I don't see any PDFs there, so can you please elaborate on that? I would love to help you out, but I don't know what you're referring to.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I am attaching the information here. I need to download again and try to get an upload into wordpress. It wouldn't work, so I deleted the download and tried again and got a "download rejected" reply.
Time is running out for me to test thus plugin. Either you resend me a link and download/upload instructions for wordpress...or I will have to return it znd cancel the order.
There are only 4 days left for me to get this working. Is
today I tried to upload the file directly into cpanel plugin folder and that is also failing.
When is someone going to get me a new copy so I can try to upload it again. Apparently when I purchased through the website Amelia. https://wpamelia.com/?gclid=CjwKCAjw_Y_8BRBiEiwA5MCBJr1saAPKckI_7L6EqIi7pagXnFdtwNtR3FNYg0vVsMOyuiZkJiQxABoCCI0QAvD_BwE
the copy isn't working. my order # again...
Aleksander,
I need an email to set up a user access to my website that will respond to you. Or if you can tell me which php file the @ini file is located I can do it myself. I need to finish this today so I can work on the set up.
Mary
Hello again Mary
Thank you for the credentials. I tried to install the plugin, but I received "The link you followed has expired" WordPress error.
That indicates that the plugin's size is bigger than what's defined in your php.ini file. I can't access that file from your WordPress site, and for that you would need to reach out to your hosting provider.
Please check out the attached article to see how this issue can be resolved. You can submit a refund request through our store http://store.tms-plugins.com/ since you're still in the 15-day money-back guarantee period, but you will have this issue with any plugin bigger than what's been defined as your website's upload limit.
Are You Getting “The link you followed has expired” Error in WordPress?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables