We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am attempting to connect to an external MSSQL server using the plugin but I am getting the following error:
wpDataTables could not connect to mssql server. mssql said: There was a problem with your SQL connection - SQLSTATE[IM002] SQLDriverConnect: 0 [unixODBC][Driver Manager]Data source name not found, and no default driver specified
The server is hosted on Linux with the following PHP (v7.2) extensions enabled via cPanel:
pdo_sqlsrv, pdo_odbc, pdo, odbc
Any help would be really useful thank you.
Hello Elliot
Can you please try adding these drivers as well? dblib, mysql, pgsql and sqlite?
Also, when adding the separate connection, try choosing different drivers in the bottom left of the page.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Where exactly do you get those drivers?
They are added on your server.
Depending on the server there are a lot of different repositories for drivers.
You need to reach out to your hosting provider and ask them to install the drivers on the server.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
This is not a good answer.
The plugin shouldn't even show unavailable options. aka no drivers or should make them as driver needed.
Your KB site should list all or common drivers that most hosting companies use.
Well, all those drivers are required by databases, not by our plugin. You cannot connect to a database without a driver that enables access to it. For example, PDO_DBLIB driver is not available anymore on Windows with PHP 5.3 or later, so you need to use SqlSrv, an alternative driver for MS SQL that is available from Microsoft.
If it is not possible to use SqlSrv, you can use the PDO_ODBC driver to connect to Microsoft SQL Server.
They all depend on your server, not our configuration. For the plugin to be able to connect to a separate database connection, your server needs to have the proper drivers to enable that connection.
I'll check with our team and see if we can add a list of possible drivers that need to be installed in our documentation.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables