We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have requested a refund for WP Amelia last week.
I received confirmation of my cancelled subscription today, but I still haven't received my refund. If I haven't received it by the end of the week, I'll be disputing the charge.
Thanks.
- Stefan
Hello Stefan,
I will double-check with the team when the refund was issued and let you know when you should expect this. No need to dispute this charge.
Hello Den,
The confirmation just arrived by email. Thanks!
- Stefan
Hello Stefan,
Please, let us know if you don't get a refund by the mid of the next week.