We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Even though there are free slots, if I choose an appointment for today it only displays 5 hours in advance as the first appointment time.
Hello Angel,
Thank you for your purchase.
There is an option for Minimum time required before booking, and this option is set for all services in Amelia -> Settings -> General or per service, in Service modal under the Settings tab, so please check what is set for this option on your website.
Also, please check if you have set your City timezone in your WordPress General Settings, as this timezone setting applies to Amelia as well, and there can be a mismatch in the times on the front and in the back if this setting isn't set to your timezone.
Thank you. It was the Timezone!
You are welcome, Angel. Glad to see the issue is gone, thank you for letting me know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help you.