The plugin is working fine, except when adding a Service there is a fatal 500 error. I've deactivated all plugins/changed to default theme and the problem still persists. Really frustrating! It says the memory limit is being exhausted, but I have maxed out the memory limits in wp-config. Is it anything to do with SQL? Any pointers most welcome, really want to start using your plugin! Thanks, Matt

I increased the memory size in php.ini and wp-config files, but the problem still persists.. pdo is enabled.. I deactivated the plugins and used a default theme but the 500 error is still persisting. Really need to get your plugin up and running so would really appreciate some input asap, because at the moment it's redundant, and I can't diagnose the problem. Thanks, Matt

Hi Aleksandar, thank you for this, I will try to change the memory limit now on Google Cloud Platform and let you know how I get on. Thanks. Matt

Hi Aleksandar, it seems to be working fine on Staging, but I'm still getting the 500 error on Production, even with an increased 512M PHP memory limit... I will try deactivating plugins and see where that gets me.. 

The Employee dropdown is not finding data... (see attached)

Apparently the error comes within this part:
while ( $row = mysqli_fetch_object( $this->result ) ) {
$this->last_result[ $num_rows ] = $row;
$num_rows++;
}

Ive seen similar issues on previous tickets (see below) and it looks like it might be to do with the database tables. It's driving me a bit mad, I've spent so much time trying to get the plugin to work on my website. Please can we try and fix this asap.

https://tmsplugins.ticksy.com/ticket/1833490/

https://tmsplugins.ticksy.com/ticket/1779440/

Hi Aleksandar,

That is on the Staging site, not the Production.. the Staging works fine but the Production we are having the issue.. 

Even though there aren't any customers assigned we are still having the issue of categories not saving and employees not being recognized ('No Data') when creating a service.. 

Would I need to go into our database and remove some data manually?

Thanks

This keeps on happening.. 

I'm struggling to access phpmyadmin, but once in I will let you know what tables are in the database..

Basically, there are lots of problems in Services.. the categories wont save when they're created and you see 'no data' in the employee dropdown.

Let me know if it's easier to have a quick love chat. If I can't sort this soon then will have no choice but to look elsewhere for an appointment plugin..

No that's not making any difference. The employee wasn't the admin. I've exhausted all the different options. It must just be an error with the plugin itself, as the categories aren't showing after being created and when adding a service the employees don't get noticed on the dropdown. If there's no solution by tomo I'll have to find another solution. 

Hi there, that error was because of memory being maxed out, due to the cache. There's plenty of space left now after clearing the cache and I've troubleshooted all the plugins and they're fine. It's strange as on the Staging environment (the same) it seems to work... 

Hi Aleksandar, unfortunately I haven't fixed the issue on production. Same issue as before. Something strange happening in the Services part of the plugin. Gone round and round in circles. Will try a fresh install of the plugin. If it doesn't work again on Production I will have to give up and find another solution. Thanks for all your help nonetheless.