We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I'm experiencing a very annoying problem with the Amelia notifications.
BREAK LINES
When I want to write this, I want it to go like this:
Kære John Doe,
Vi beklager fejlen med forkert lokation i mailen i morges og prøver igen ;-)
Vi glæder os til at se dig til Suit Salon d. 1. oktober 1776 kl. 08:42 på The Audo i Nordhavn.
Adressen er Århusgade 130, 2150 København.
Du finder os i The Audo's Concept Store, hvor vi også plejer at holde salon.
Bedste hilsner
SALONSALON
However, it gets double break in the email like this (but not between the first two lines!):
Kære %customer_full_name%,
Vi beklager fejlen med forkert lokation i mailen i morges og prøver igen ;-)
Vi glæder os til at se dig til Suit Salon d. %appointment_date% kl. %appointment_start_time% på The Audo i Nordhavn. Adressen er Århusgade 130, 2150 København.
Du finder os i The Audo's Concept Store, hvor vi også plejer at holde salon.
Bedste hilsner
%company_name%
(see attachment for exact copy)
... I need these notifications to look professional, today .. Please help. Tx
Hello Stine
We're having some issues with the notification editor, and this will be fixed in the future.
Until then, please go to your database, and in table "wp_options", under "option_name" column search for the term "amelia_settings". That will return only one row, so you need to edit it, and in the "option_value" column search for "notifications". Change it to look like this:
"notifications": { "breakReplacement": "<div style='height: 0.1rem'><\/div>" },And that will correct the behavior.
Kind Regards,
Aleksandar Vuković
[email protected]
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