We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good day!
I have installed the plugin on two test sites at the moment:
https://dj-audionym.de/
https://kvk-medien.de/
I cannot create two employees with the same email address - no further employees can be defined, unless I use different email addresses - in both cases the customers want and have despite several employees, but only one email address, which is not unusual in principle, isn´t? What could that be? Because the error appears on both Homepages and I've also tried it several times on different days, I at least rule out incorrect handling.
Thanks in advance!
With best regards
Moritz - Wsign advertising Tübingen
IN GERMAN
Guten Tag!
Das Plugin habe ich im Moment auf zwei Test-Seiten installiert:
https://dj-audionym.de/
https://kvk-medien.de/
Ich kann keine Mitarbeiter mit der selben Emailadresse anlegen - in beiden Fällen wollen und haben die Kunden trotz mehrerer Mitarbeiter nur eine Emailadresse, was ja prinzipiell nicht ungewöhnlich ist. Woran könnte das liegen? Dadurch dass der Fehler auf beiden Seiten auftaucht und ich es jeweils mehrfach an unterschiedlichen Tagen versucht habe, schließe ich zumindest eine falsche Handhabung aus.
Vielen Dank im Voraus!
Mit den besten Grüßen
Moritz - Wsign Werbung Tübingen
Hello,
Thank you for getting in touch.
I am afraid it's not possible creating two employees with the same email address, sorry.
Emails are unique per user, so it's not possible to have multiple employees use the same email address. If you need to have that, you can enter any email address, just to save the employee in Amelia, and then go to wp_amelia_users table in the database. Under "Structure", you would be able to find indexes:
Please, delete the email index, and after that you would be able to save the same email address for multiple users, but only through the database. In Amelia you still would be unable to do that.
I hope this helps.
Hi Den,
Thank you for your answer and helpful advice, I'll try this, very clever!!
Cheers
Moritz
Hi Moritz,
You are very welcome.
Please, let us know if you have any questions.