We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are in the proccess of recreating our wordpress website from scratch, and we want to move our booking system to the new website.
What is the best way to move it to the new website without loosing data, (customers, products and bookings)?
Hello Baldur
You would need to move all wp_amelia_ tables from the database (there are 41 tables there), and also copy the "amelia_setting" option_value from wp_options table in your database.
When you access your database via PHPMyAdmin (or some other tool), access wp_options table:
It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.
When you access it, you can search through the column "option_name". Search for the term "amelia_settings":
The search will return only one row:
So, that row needs to be copied on your new website in order to move all Amelia's data, along with the previously mentioned wp_amelia_ tables.
Kind Regards,
Aleksandar Vuković
[email protected]
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