We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi. I have an error trying to upload a large CSV table.
In order to debug I've tried to slice the data and all different columns and rows seem to upload fine when I slice the table, but once I try to upload it all together it fails.
I have 4350 rows on DR columns.
This is the error I get:
There was an error while trying to generate the table! error
There has been a critical error on your website.
Hello Gaia
Thank you for your purchase.
Are you trying to import the file or create a table linked to the CSV file?
If you're importing it, you may need to increase the following:
upload_max_file size,
post_max_size,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you're trying to create a table linked to the file, this format will work only up to a certain limit (no exact limit, but 3000-5000 cells is a good example). For larger files, the page load time will increase, but eventually it will break (depending on your server and hosting plan).
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
I'm trying the "Create a table by importing data" option.
The file imports successfully into the media library in WordPress, the process fails later when pressing the "next" button to create the table in the WPDATATABLES.
I've increased all three variables, but to no avail.
Is there anything else I can try?
Can you share that file with me, so I can test it locally?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables