We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
How can I update the plugin to it's lateste version without loosing all the data referring to company detais, employees, scheddules, services... everything?
I've tested it locally in an exact duplicate of the working website and lost everyhing.
I thank you in advance for your cooperation.
António
Hi António,
When you activate Amelia with your purchase code in Amelia -> Settings -> Activation you should get the auto-update option for Amelia on the Plugins page. If there isn't the option there, you can deactivate and activate Amelia back on on the Plugins page and check if the option showed up. If it didn't show up, you can update it manually by following the bellow instructions.
We added the option to delete all of Amelia's data/settings from the database as well when you delete the plugin on the Plugins page in version 2.9 (you can check the changelog here https://wpamelia.com/changelog/) . Before that (in older versions) all of the data stayed in the database when you deactivated and deleted Amelia on the Plugins page. From 2.9 this is an option and it is set in Amelia -> Settings -> Activation, Delete plugin tables , so if you have 2.9 disable this option first and then update the plugin manually.
You can update the plugin manually by following these steps:
If you have version 2.9 or a newer one please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, but just in case). If this option is enabled , deleting Amelia on the Plugins page will delete Amelia tables and data from the database as well.
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
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If you are using hosting where you are not allowed to your FTP then follow those instructions:
1) Download the zip from our store
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that our plugin have a size of around 10 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any other questions or concerns don't hesitate to ask,