We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My customer are not getting anymore approved appointment email notifications. It started this week, it was working fine before this week. As soon as I approve the appointment, employee gets the approved email but customer not.
Hello Anu Naik,
Could you please tell me have you changed anything in Amelia or on your website before the notifications stopped working? What Mail Service option do you have in Amelia -> Notifications settings?
Could you tell me are these group or single appointments in Amelia? If they are group appointemnts, is the minimum capacity set for the appointment or not?