We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
How do I transfer the plugin to a new domain/site please?
Or upgrade?
Thanks
Chris
Hello Chris
Thank you for your purchase.
When you are moving from one site to another, we can suggest using the Duplicator plugin. We use it and it's working fine, because it will transfer all the files and also the tables to database.
Other than cloning the site, another option would be to copy all database tables (wp_wpdatatable_#) along with tables wp_wpdatatables, wp_wpdatacharts and wp_wpdatatables_columns. Then, in wp_options table, you would also need to export the following option_names:
It is rather cumbersome to do all this, but unfortunately at the moment it's the only way. Also, for tables linked to an existing data source, you would need to change the file path, because at the moment the file path depends on the domain, so if you change the domain, the URL to the file will also have to be changed.
Our developers are working on creating an "Export" function, so this will be much simpler in the future.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksander,
Thanks, however I need to clarify that I'm not trying to move data, just register the plugin to a new Wordpress account as I have the 'Basic' version that only allows one domain. I wish to use the plugin I have purchased on another site for a different purpose.
I'd also consider upgrading to the 'Pro' version so that I can have 3 domains, is this possible?
Thanks
Chris
Oh, I see, Chris
Well, if you don't need to move the actual data from the plugin (tables, settings and charts), you can simply deactivate the license in wpDataTables settings/Activation on this site, and then install the plugin and activate the license on the other site you have.
If you wish to upgrade to Pro license, all you need to do is make sure you have enough funds on your card or PayPal account (depending on how you purchased the plugin), and open a ticket requesting an upgrade. We will then forward the request to our reseller, Paddle, who will charge you the price difference, and your license would be upgraded.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables