We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Is there anyway to get buffer time to be 0? The time-slots is 6 hour days, so i ideally want 3, 2 hour time slots. But the 1 hour buffer is making this not possible, and the lowest i can see is 30mins.
In a pre-purchase ticket, i asked about svg replacement - of the trophy/loading timer, but after replacing them following the instructions, they still came up as the old images.. is there any specific size/type that i need to save the svgs at? I have currently hid them.
Thanks
Hello Daniel,
Thank you for your purchase.
You just need to remove the buffer times (so it is an empty field) if you want them to be 0. And for buffers shorter than 30 min, you need to change the time interval set for the option Default time slot step in Amelia -> Settings -> General, as it applies to all the time slots in the plugin and it is set to 30 min by default.
Could you please tell me have you changed the Trophy image in ../wp-content/plugins/ameliabooking/public/img folder, file name is trophy.svg ? IF yes, have you replaced it with a .svg image, and you have to named it "trophy.svg" ? If you have, please deactivate and activate Amelia back on on the Plugins page and let me know if it works afterwards? You can check out the size of the trophy.svg that is in the plugin and make it the same.