We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
For some reason, I can't create any categories/services. It tells me there's an error.
Also, I looked through the entire plugin and couldn't find any shortcode, html and/or Elementor widget to implent Amelia into my pages... It shouldn't be this complicated to accomplish the most essential task.
I await your reply, thanks.
- Stefan
Hello Stefan
If you can't add any services or categories, you may have an issue with your database, but I can't say for sure without taking a look at the database and your website.
You can see the list of Amelia's shortcodes on our FAQ page, and you can use them with any page builder.
Please provide me database access (phpMyAdmin or cPanel) credentials, and a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
I don't think you'll be able to access much since I don't even have access to cPanel or my database (everything is locked by my web host for "security" which might be true, who knows). Anyway my web host usually takes care of all that stuff, but they're not being cooperative. I don't usually have issues with plugins, so if you can't fix this by the end of the day, I'll be requesting a refund.
It should just work right out of the box. It's a shame because the plugin looks very good.
Thanks.
- Stefan
Hi again Stefan
Unfortunately, I can't say what the issue is without taking a look at the website.
Even if I see what the issue is when I log in, I doubt I'll be able to fix it without database access. You could have an administrator's ID linked to a customer; or maybe some database tables weren't created.
I can't say that without taking a look at the database, unfortunately. If that's a deal breaker for you, I'm sorry to hear that, but I can't resolve an issue on your website without accessing it.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables