I am trying to send notifications from my G Suite address but they are not reaching the recipient. If I choose PHP Mail as my mail Service they do get delivered but they are labeled as spam. Using SMTP (with SSL port 465) they do not even get to the recipient. I have enabled in my account "Allow per-user outbound gateways" yet the problem persists. What could be causing this?
I have checked an I am using PHP 7.1, I enabled "Allow less secure apps" , my credentials are correct and I can use the plugin WP Mail SMTP, so it's not that my hosting provider is blocking these settings. The problem is that the notifications are not being sent, so the customer is not getting their confirmation email or any other notifications.
Aleksandar is out of the office, so I will try to help out.
Since you use another plugin for this purpose, SMTP, on your website, you need to choose WP Mail as a Mail service option in Amelia and it will use that other plugin's setup for sending notifications. If they are both set to SMTP they are conflicting, and htis is why Amelia notifications don't work in this case.
Hello!
I am trying to send notifications from my G Suite address but they are not reaching the recipient. If I choose PHP Mail as my mail Service they do get delivered but they are labeled as spam. Using SMTP (with SSL port 465) they do not even get to the recipient. I have enabled in my account "Allow per-user outbound gateways" yet the problem persists. What could be causing this?
Hello Natalia
Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. Did you enable "Allow less secure apps" in your Google Account settings?
Please check these points, and let me know if you were able to resolve the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello!
I have checked an I am using PHP 7.1, I enabled "Allow less secure apps" , my credentials are correct and I can use the plugin WP Mail SMTP, so it's not that my hosting provider is blocking these settings. The problem is that the notifications are not being sent, so the customer is not getting their confirmation email or any other notifications.
Hello Natalia,
Aleksandar is out of the office, so I will try to help out.
Since you use another plugin for this purpose, SMTP, on your website, you need to choose WP Mail as a Mail service option in Amelia and it will use that other plugin's setup for sending notifications. If they are both set to SMTP they are conflicting, and htis is why Amelia notifications don't work in this case.
Please let me know if this solved the issue.