We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Using Google Spreadsheet
It was working and then it suddenly decided it would not work. Then when I go to configure it, there is nothing there and I need to start over. It will not allow me to re-attach - the continue button is grayed out.
The error on the console
wdt.frontend.min.js?ver=3.0.4:8 Uncaught TypeError: Cannot read property 'length' of null
at f (wdt.frontend.min.js?ver=3.0.4:8)
at X (wdt.frontend.min.js?ver=3.0.4:8)
at wa (wdt.frontend.min.js?ver=3.0.4:8)
at e (wdt.frontend.min.js?ver=3.0.4:8)
at HTMLTableElement.<anonymous> (wdt.frontend.min.js?ver=3.0.4:8)
at Function.each (jquery.js?ver=1.12.4-wp:2)
at n.fn.init.each (jquery.js?ver=1.12.4-wp:2)
at n.fn.init.n [as dataTable] (wdt.frontend.min.js?ver=3.0.4:8)
at wdtRenderDataTable (wdt.frontend.min.js?ver=3.0.4:393)
at HTMLTableElement.<anonymous> (wdt.frontend.min.js?ver=3.0.4:447)
This has been fixed. I deleted the data table, republished entire document, then connected it again, and it worked.
Hello Chris
Thank you for letting us know the issue has been resolved.
If you're creating tables linked to an existing data source, you cannot change the structure, or the wpDataTable will break. So, adding, deleting, renaming or rearranging columns is something you shouldn't do.
Kind Regards,
Aleksandar Vuković
[email protected]
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